IMPORTANT LEGAL NOTICE: By booking a service with Claritte LLC, you agree to be bound by these Terms of Service. If you do not agree, please do not use our platform or services.
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A. Nature of Platform & Independent Contractors

Claritte LLC operates as a referral agency that connects homeowners with thoroughly vetted independent professional cleaners ("Contractors"). Claritte is not the direct employer of the individuals sent to your home. Contractors maintain full control over their cleaning methods and execution.
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B. Liability Caps & Damage Policy
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• 24-Hour Reporting Window: You must report any property damage or quality issues to Claritte within 24 hours of the service completion. Reports filed after this window will not be eligible for review.
• Limitation of Liability: To the maximum extent permitted by Colorado law, Claritte’s total liability for any property damage, loss, or theft claims shall be capped at the total amount paid by you for that specific cleaning session, or $500, whichever is lower.
• Excluded Items: Claritte and its Contractors are not liable for damage to inherently fragile or improperly secured items (e.g., loose tapestries, unstable shelving, antique valuables, unsecured artwork). Cash, jewelry, and one-of-a-kind sentimental items must be locked away prior to the appointment.
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C. Cancellation, Lockouts, & Utilities
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• The 48-Hour Rule: Cancellations or rescheduling requests must be made at least 48 business hours before your scheduled service. Cancellations made inside this window will incur a late fee equal to 50% of the service cost.
• Lockout Fee: If a Contractor arrives and cannot access the property (e.g., wrong door code, no key left in lockbox), it will be treated as a late cancellation, and a 100% full-service fee will be charged.
• Utilities: The homeowner must provide running water and electricity. If utilities are turned off, the Contractor cannot clean, and full lockout fees apply.
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D. The "Off-Platform" Anti-Poaching Fee
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• The Rule: You agree not to solicit, hire, or contract directly with any Contractor introduced to you by Claritte for a period of 12 months following your last completed service.  
• The Penalty (Liquidated Damages): If you breach this clause and hire a Claritte Contractor "under the table," you agree to pay Claritte LLC a $2,500 placement and referral fee. This fee compensates Claritte for the costs of recruiting, vetting, and marketing to acquire that Contractor.  
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E. Satisfaction Guarantee (No Refunds)
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We do not offer cash refunds. If you are unsatisfied with the quality of work, report it within 24 hours, and Claritte will dispatch a Contractor to re-clean the missed areas free of charge within a 7-day window.
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F. Governing Law & Dispute Resolution
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This Agreement is governed by Colorado law. Any disputes that cannot be resolved amicably shall be settled exclusively via binding, private arbitration in Denver, Colorado, rather than in open court.  

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